England
Scotland
Wales
France
IrelandFrequently Asked Questions
Welcome to the Rugby Shop FAQ.
This page aims to clearly and transparently answer the most common questions about our products, orders, deliveries, returns, and payments.
All information below is consistent with our official policies available on www.rugbycupshop.com.
Orders
1. How do I place an order?
You can place your order directly on our website www.rugbycupshop.com.
Simply choose your items, add them to your cart, and complete your purchase by following the secure checkout process.
2. How do I know if my order has been confirmed?
Once your order is validated, a confirmation email will be sent to the address used during the purchase.
If you don’t receive it within 24 hours, please check your spam folder or contact us at [email protected].
3. Can I modify or cancel my order?
Orders are usually processed within 1 to 3 business days.
If you wish to modify or cancel an order before it is shipped, please contact us as soon as possible.
We cannot guarantee changes once the order is being prepared or has been dispatched.
Delivery
4. What are the delivery times and costs?
| Delivery Country | Delivery Fee | Shipping Time | Total Delivery Time |
|---|---|---|---|
| FR & EU – Standard | 5.99£ | 6–12 business days | 7–15 business days |
| FR & EU – Express | 9.99£ | 5–9 business days | 6–12 business days |
| UK, Scotland, Ireland, Wales – Standard | 5.99£ | 7–13 business days | 8–16 business days |
| UK, Scotland, Ireland, Wales – Express | 9.99£ | 6–10 business days | 7–13 business days |
| Rest of the World | 5.99£ | 10–20 business days | 11–23 business days |
Delivery is free for all orders over 100£.
The indicated times are estimates and may vary depending on logistical, customs, or weather conditions.
5. How can I track my order?
Once your order has been shipped, you’ll receive an email containing your tracking number to follow your parcel online.
Returns and Refunds
6. What is the return period?
You have 30 days from the date of receipt of your order to return all or part of your items.
7. What are the return conditions?
Items must be new, unworn, unwashed, and undamaged.
They must be returned in their original packaging with tags intact.
Customized or made-to-order products are non-refundable unless defective.
8. How do I make a return?
Before sending your parcel, please contact us at [email protected] to obtain a return authorization.
After approval, return your parcel to the following address:
Rugby Shop – 27 Villa d’Alésia, 75014 Paris, France
We recommend using a tracked shipment with proof of postage.
9. What are the return fees?
A fixed return fee of 5.99£ will be deducted from your refund.
Initial delivery charges are non-refundable, except in cases of error or defective products.
10. When will I receive my refund?
Refunds are processed within 14 days after receiving your parcel or proof of shipment.
They are credited to the original payment method used for the order.
Bank processing time may take an additional 5 to 10 business days, depending on the institution.
Payment
11. What payment methods are accepted?
We accept Visa, MasterCard, and PayPal.
All transactions are protected by SSL encryption.
Some banks may require additional verification (3D Secure, Verified by Visa, etc.).
12. Can I pay with PayPal or PayPal Credit?
Yes, you can choose PayPal as your payment method.
PayPal Credit may be available to eligible customers, subject to PayPal’s terms and conditions.
Taxes and Customs
13. Are prices inclusive of taxes?
A 6.5% tax is applied at checkout.
It is calculated on the total amount (products + delivery).
For orders with free delivery, the tax applies only to the products.
14. Are customs fees applicable?
Orders shipped outside the European Union may be subject to import duties or taxes.
Any such fees are the responsibility of the customer and depend on the destination country’s regulations.
Security and Personal Data
15. Are my personal details protected?
Yes. We comply with the General Data Protection Regulation (GDPR).
Your information is used solely for order processing and is never sold or shared for commercial purposes.
16. Can I delete my data or account?
Yes. You may request access, correction, or deletion of your data at any time by contacting us at [email protected].
Cookies
17. Why do you use cookies?
Cookies help us to:
improve navigation on our website,
measure the performance of our services,
personalize the content displayed.
You can manage or withdraw your consent at any time in your browser settings.
More information is available in our Cookie Policy.
Contact
18. How can I contact customer service?
Address: Rue David d’Angers, 75019 Paris, France
Email: [email protected]
Phone: +33 755 531 349
Our customer service is available Monday to Saturday, from 10:00 AM to 20:00 PM.
Average response time: within 24 business hours.
Last updated: October 2025
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